FAQs

Have questions about Alma? We're here to help.

General
Retreat
At Home
Confinement

What qualifications do your care providers have?

At Alma, our care team comprises maternal and infant care professionals who are the best in their fields. They’re passionate about women's health and supporting families through a vulnerable period.

Our Postnatal Care Specialists bring experience as Registered Nurses, Lactation Consultants, Postpartum Doulas, Perinatal Support Workers, Personal Support Workers, International Midwives, Registered Social Workers, Early Childhood Educators and passionate postnatal caregivers.

All have expertise in infant care and development, including feeding, sleep training, CPR and managing multiples, ensuring that Mama is resting and recovering comfortably.

Where do you offer care?

Retreat: The Alma Retreat is nestled within the Kimpton St George Hotel in Yorkville, Toronto (Bloor & St George).

In-Home: We bring the Alma experience to the comfort of your home, currently serving communities in the GTA+ including Toronto, Durham Region, Halton Region, Peel Region, York Region, Dufferin County, and Simcoe County. If your family is outside these areas but near the Greater Toronto Area, please reach out; we may be able to arrange an experience for you.

Is the start date be flexible to accommodate the baby delivery date?

Our team works with your timelines. We ensure that you have room at the retreat to check in early or that your care team is prepared to support you at home when you arrive. If a conflict arises with your planned care, we’ll provide suitable options to support your family through a team approach. 

Is Alma covered by benefits?

We encourage you to speak with your benefits provider to confirm what you might be covered for through your HSA, Wellness Account, and Extended Health Benefits. We will provide an itemized receipt you can submit to your provider at the end of your stay.

How long in advance do I have to book Alma? 

We suggest completing your booking when you feel this is the right approach for your family’s journey. Our Postnatal Retreat can often become waitlisted based on the nature of the intimate setting. If booking in-home care, securing your team early will ensure the best fit and coverage for your needs.

A deposit is taken at the time of booking and is completely refundable up to 30 days before care starts. 

Can you accommodate twins or multiple births?

Yes, we warmly welcome multiples! There is an extra per-day rate for multiples—speak to an Alma specialist for more information.

Can you accomodate pets?

During the intake process we identify specifics around the household dynamics, inclusive of pets. We'll be sure to provide care team options who are comfortable with fur babies and in some instances can arrange for a pre-meeting in person to ensure everyone gets to know one another before baby arrives.

Can we discuss our schedule & individual needs before we finalize a plan?

During the initial consultation, we will discuss your birth and postpartum plans, inclusive of family dynamics, existing schedules, commitments and support structure. We'll recommend a schedule that works best for you and will revisit prior to care commencing, to ensure that any changes to the plan are reflected in the schedule. Once baby arrives, we know that even more changes occur and can work with you to adjust your schedule to ensure that your care is optimized.

What are your cancellation policies?

We offer a full refund 30 days before care begins. 

What services are included in the Alma Care experience?

Alma Care provides luxury accommodations for the new family, allowing them to rest, recover, learn, and enjoy themselves. Services include 24/7 care for the mother & baby, nutritious meals & snacks, lactation support, and parent workshops.

How do I know what dates to book?

If looking for care immediately following discharge from the hospital, you will select the day following your due date for vaginal births and two days following your scheduled c-section. We know that babies arrive on their timeline and will keep in touch with you leading up to and during your labour to monitor progress and adjust as needed.

Do I have to come directly from the hospital? How long after can I come?

We offer hospital transfers from all Toronto hospitals, but you do not need to come directly. We encourage you to visit our retreat as early after giving birth as you’re comfortable with. We accept families up to 4 months postnatal.

Where are you located?

Alma Care is nestled within the Kimpton St George Hotel in Yorkville, Toronto (Bloor & St George).

What food is served throughout the retreat?

Our menu is designed for postpartum recovery. It includes many dishes inspired by traditional Chinese and Korean confinement meals and flavours from around the globe. We also offer nourishing broths, soups, teas, and snacks to support recovery & milk production. If you don’t prefer Asian-inspired cuisine, simply let us know; we will curate the menu to suit you.

We will also accommodate dietary restrictions & preferences. Please let us know in advance of your stay.

Can my baby sleep in the nursery if I want extra rest?

Yes, we're here to be your village and support you when you need downtime to rest & recover.

How long should I stay?

Our goal is to ease the anxieties of this beautiful yet stressful time. We encourage you to book a consultation with our Care Team to curate an experience that best supports your family's needs.

Alma also offers a signature traditional confinement program, where guests stay for 30 days and follow a structured 4-week recovery plan.

What services are available to add on?

Additional services include care for twins, spa services, newborn photography sessions, postpartum counselling, shuttle service from the hospital, dedicated 1:1 care for you and your baby, and at-home extension services.

Can I stay with you before birth?

Yes, we offer pre-birth stays to help you prepare for your delivery. This is also an excellent option for out-of-town parents.

Can my partner stay with me?

Of course! Our packages include accommodation for a partner (or support person). While partner’s meals are not included in the package rates, they can be added for $100/day.

Where do you offer at-home care?

We bring the Alma Care Retreat experience to the comfort of your home, currently serving communities in the GTA+ including:

Toronto: Downtown, North York, Etobicoke, Scarborough
Durham Region: Ajax, Clarington, Brock, Oshawa, Pickering, Scugog, Uxbridge, Whitby
Halton Region: Burlington, Halton Hills, Milton, Oakville
Peel Region: Brampton, Caledon, Mississauga
York Region: Aurora, East Gwillimbury, Georgina, King, Markham, Newmarket, Richmond Hill, Vaughan, Whitchurch-Stouffville
Dufferin County: Mono, Orangeville
Simcoe County: Bradford West Gwillimbury, New Tecumseth

If your family is outside these areas but near the Greater Toronto Area, please reach out; we may be able to arrange an experience for you.

What is the difference between a Night Nurse and a Doula?

A Night Nurse (also known as a Night Nanny, Baby Nurse, Newborn Care Specialist, or Overnight Caregiver) and a Doula both provide support to mothers before, during, and after childbirth.

However, a Night Nurse typically focuses on newborn care during the night, helping with feeding, sleep routines, and general newborn care. A Doula offers more comprehensive support, providing physical, emotional, and informational assistance throughout childbirth to ensure a safe and positive experience.

Our team of postpartum specialists are experienced in day and overnight care.

I have support requests that aren't listed in the sample schedule. Will they be available?

Alma at Home is a highly personalized experience tailored to your family's unique needs. We’ll incorporate support in areas that benefit your recovery and your baby’s growth. We understand that needs can vary day by day and are committed to providing the necessary support as situations arise.

What add-on services are available?

We offer a range of add-on services, including In-Home Lactation Consultation, Postpartum RMT Massage), Newborn Photoshoots, Food Delivery, Care for Multiples, and more. Alma at Home is a highly customizable experience tailored to your family's needs and preferences.

Can I speak to my night nurse/care professional before my services?

Absolutely! We are happy to arrange a meeting in advance to ensure a safe, streamlined, and positive experience.

Who is the Modern Chinese Confinement program best suited for?

The Modern Chinese Confinement program is designed to ease the anxieties of this beautiful yet challenging time.

It's often ideal for Alma Mamas expecting their second (or more) baby, at higher risk for postpartum depression or complications, having a VBAC, or working professionals seeking a full and speedy recovery while their baby receives expert care. We encourage you to book a consultation with our Care Team to see if this experience aligns with your family's needs.

Is parking available for the 30 days?

Yes, parking is available at the Kimpton, and MCC guests will receive complimentary parking for the entire month.

What does a day in the retreat look like?

Check out this video for a glimpse into a day in Alma’s MCC program.

Is there a virtual tour?

Yes! Watch this video to take a virtual tour of the Alma Care retreat at Kimpton.

How does Alma’s Modern Chinese Confinement program differ from the retreat?

Alma’s Modern Chinese Confinement program is inspired by traditional Chinese postpartum practices, focusing on nutrition, rest, and recovery for long-term health. It is a structured, 30-day experience centered around a four-week curated plan for the mother. In contrast, the retreat offers comprehensive postpartum care with more flexibility and a less structured approach.

The Modern Chinese Confinement program also includes exclusive services such as 20 days of partner meals, two 60-minute recovery acupuncture sessions, belly binding (with or without herbs), and ginger baths.