AI Product & Systems Lead

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About Alma Care

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At Alma Care, we believe families deserve more support during pregnancy, postpartum, and early parenthood. We provide high-touch, evidence-informed in-home care designed to help families feel supported, confident, and cared for during one of life's most transformative seasons.

As we grow, technology and systems play a critical role in helping us deliver an exceptional experience for both families and caregivers. We're looking for a highly curious, AI-forward builder to help shape and scale the digital infrastructure behind Alma Care.

Alma Care is backed by some of Canada's leading entrepreneurs and operators from companies including Wealthsimple, Shopify, Felix, and Ada.

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The Role

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We're hiring a Product & Systems Lead to build and continuously improve the systems, tools, automations, and digital experiences that power Alma Care.

This is a highly hands-on role for someone who loves solving problems, building quickly, and learning constantly. You'll work closely with the operations and growth teams to identify friction points, improve workflows, and ship product improvements that elevate both the client and caregiver experience.

You do not need to come from a traditional engineering background to succeed in this role. We care far more about curiosity, systems thinking, product intuition, speed, and execution than pedigree.

We're especially excited by people who are deeply AI-native in how they think and work — people who instinctively leverage AI, automation, and emerging tools to learn quickly, solve problems creatively, and increase operational leverage. The ideal candidate is highly resourceful, experimental, and energized by figuring things out independently.

We value builders who prototype quickly, embrace iteration, and are comfortable navigating ambiguity. This role is best suited for someone who is excited to move fast, continuously learn, and help shape how modern technology can improve both the caregiver and family experience.

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What You'll Own

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Product Development

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• Help build and improve Alma Care's app and digital platform experience
• Develop tools and workflows that better connect families and caregivers
• Identify opportunities to improve the client and caregiver experience through product enhancements
• Rapidly prototype, test, and iterate on new features and ideas
• Prioritize speed, usability, and thoughtful user experience

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Systems & Automation

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• Improve internal systems and operational workflows across the business
• Build and maintain automations that increase efficiency and reduce manual work
• Identify operational bottlenecks and create scalable solutions
• Help streamline caregiver onboarding, scheduling, communication, and internal coordination systems
• Build and improve workflows across Alma Care's core operational systems and platforms, including tools such as HubSpot, Airtable, Stripe, Homebase, Webflow, and other emerging technologies
• Continuously optimize how information flows across the organization

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AI & Emerging Technology

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• Leverage AI tools to improve productivity, workflows, and customer experience
• Stay current on emerging technologies, tools, and platforms
• Identify practical ways AI can support caregivers, families, and internal teams
• Experiment rapidly and bring forward new ideas and solutions
• Help foster an AI-forward culture across the organization

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Website & Platform Ownership

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• Oversee and maintain Alma Care's website and core digital platforms
• Ensure systems and user journeys are functioning smoothly across touchpoints
• Collaborate cross-functionally to improve digital experiences and operational performance
• Support ongoing optimization and continuous improvement initiatives

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What We're Looking For

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Experience

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• 3–5+ years experience in product, systems, operations, technology, startups, or digital experience roles
• Experience building, implementing, or improving digital products or workflows
• Strong understanding of AI tools including Claude Code, Cursor, Codex, automation platforms, and modern software ecosystems
• Familiarity with modern operational and product tools such as HubSpot, Airtable, Stripe, Webflow, Homebase, Zapier, Notion, or similar platforms is strongly preferred
• Experience working in startup or fast-paced environments is strongly preferred
• Comfort navigating ambiguity and solving problems independently

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You Might Be a Great Fit If You…

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• Are obsessed with learning and figuring things out
• Move quickly and thrive in fast-moving environments
• Love building systems and improving workflows
• Are highly curious and naturally resourceful
• Think like both an operator and a product builder
• Care deeply about user experience
• Are AI-native and excited by emerging technology
• Are comfortable wearing multiple hats
• Value progress and iteration over perfection
• Enjoy collaborating closely across teams

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Why This Role Matters

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This role will help shape the future of how Alma Care delivers support to families and caregivers at scale.

You'll play a foundational role in building the systems and product experiences that power the business — helping create operational leverage, improve care delivery, and strengthen the Alma Care experience as we grow.

This is an opportunity to have meaningful ownership, move quickly, and help build a category-defining care platform from the ground up.

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Additional Notes

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This is a highly hands-on, execution-focused role. We're looking for someone excited to build, iterate, problem-solve, and ship quickly alongside a collaborative and mission-driven team.

We value curiosity, adaptability, ownership, and high agency far more than traditional credentials or corporate experience.